After you order, you will receive an order confirmation email immediately. The order confirmation email will ask you to review your shipping address and to notify us right away should there be any mistake or if anything is missing.
A few days later, you will receive a notification email with a tracking number. Your tracking number will look like this: LW407779845CN, with different numbers or letters. You will be able to follow your package on the internet using this number. Refer to the section "Track your package" for the steps to follow.
Having your phone number available is a requirement by the Chinese carrier.
We will not use your phone number for any other reasons than for facilitating the physical delivery of your order. When the customer's location is not found at delivery, the carrier has to call him or her in order to arrange delivery. Without a phone number your product may be sent back to China if delivery was not possible.
choose the product you want to order by clicking on it in the "SHOP" tab at the top of the home page
if you want to order more than one item, click on the "Quantity" button and change the value to the number you want (the default option is 1)
click on the "Buy it now" button (you are not committing to buying yet)
follow the instructions on the next screen: enter your billing address (the address that your bank has for your account) by filling up all the lines, then click on "Continue to shipping".
enter your shipping information (if different from your billing address, for example if you're sending the product to another person as a gift), then click on "Continue to payment". You are not committing to buying yet.
enter your payment information then click on "Pay Now". This is when your order is placed.
You will receive a confirmation email soon after placing your order, and another email later with your tracking number once your item is shipped. You will be able to track your package on the internet.
Standard free shipping tracking numbers look like this: LW407779845CN, with different numbers or letters.
Fedex tracking numbers look like this: 389375246329, with different numbers.
After your order ships, you will receive a notification email with a tracking number. If you wish to follow your package on the internet:
if you ordered by Standard free shipping go to https://track.aftership.com/china-ems. In the "Tracking number" field enter the tracking number you received in the email then click on "TRACK". You may have to go back a couple of days later if the tracking information is not available right away.
Contact us by email at firstname.lastname@example.org within 15 days of receiving your package if you are not satisfied with your product, stating your name and order number, and we will set you up with a refund or exchange within 5 business days of our approval.
We may ask you to email us pictures of what’s wrong with your backpack in order to improve our design further.
What is non refundable/non exchangeable?
Products damaged by rough inappropriate use;
Returns/exchanges lost in transit;
Any international customs duties and taxes paid to the destination country, if there was any.
If you are not satisfied with your order, let us know within 15 days of receiving your package and we will give you a stress-free refund or exchange. Contact us by email at email@example.com with your name and order number. We may ask you to email some pictures of what’s wrong with your backpack in the case of a defective product. Check our Exchange/Return policy for more details.
It is the responsibility of the buyer to make sure that the shipping address is entered correctly at check-out. If you entered the wrong shipping address at check-out, please contact us right away at firstname.lastname@example.org with your order number and name, or simply respond to the order confirmation email you received.
MyShittyBackpack™ shall not be liable for delays and/or failures in delivery if we cannot gain access to the property. If the parcel is shipped with the incorrect address the courier may not accept an address change. If the parcel is returned and the buyer requests to reship the parcel additional shipping fees will be applied.
If you refuse a shipment from MyShittyBackpack, you are responsible for the original shipping charges, any import taxes that may have been incurred on the package, and the cost of returning the package to MyShittyBackpack.
Every effort has been made to ensure that your order will arrive safely after it is shipped. Please check your shipment thoroughly upon receipt for any damage. In case of damage to your product, immediately notify the carrier.