What forms of payment do you accept?
We accept all major credit cards such as VISA, Mastercard, AMEX, Diners Club, Discover, JCB and APPLE PAY. We do not accept Paypal.
When will my order ship?
We work by batches. Backpacks will start shipping by the end of December 2019.
How long will it take for my order to arrive?
Delivery times (starting on the day of shipping):
- USA-Canada: 7-10 business days
- Central/South America: 20 to 30 business days
- Russia, Ukraine and Saudi Arabia: 7-15 business days
- All other supported countries: 7-10 business days
Where do you ship?
We ship worldwide except Egypt, Guatemala, Iran, North Korea, Syria, Cuba, Sudan and Crimea regions. Standard shipping is free.
I can’t see the free shipping option
You will be able to check the free shipping option box on the second page of checkout.
How do I track my shipment?
Click on the tracking link provided to you by email once your product is shipped and enter the tracking number provided in the email in order to follow your package on the internet.
Backpack care instructions: Prewash stains by hand in cold water with soap, rinse briefly. Do not use bleach or harsh detergents. Main wash: after prewashing, place backpack in a pan of cold water with mild detergent and swish around gently. Rinse with cold water until there are no more suds. DO NOT USE WASHER. Hang to dry in the shade. DO NOT USE DRYER
What if I am not satisfied?
If you are not satisfied with your order, let us know within 30 days of receiving your package and we will give you a stress-free refund or exchange. Contact us by email at email@example.com. We may ask you to email some pictures of what’s wrong with your backpack in the case of a defective product. Check our Exchange/Return policy for more details.
I never ordered on line before
Ordering on line is very simple nowadays. Anybody can do it.
- choose the product you want to order by clicking on it
- if you want to order more than one item, click on the "Quantity" button and change the value to the number you want (the default option is 1)
- click on the "Buy it now" button (you are not committing to buying yet)
- follow the instructions on the next screen: enter your billing address by filling up all the lines, then click on "Continue to shipping". The billing address is the address that your bank has for your account.
- enter your shipping information (if different from your billing address, for example if you're sending the product to another person as a gift), then click on "Continue to payment"
- enter your payment information then click on "Pay Now". This is when your order is placed.
- You will receive a confirmation email soon after and another email later with your tracking number once your item is shipped. You will be able to follow your package on the internet using the link provided in the last email.
Where are you located?
Our company is based at:
La Goleta 438
La Paz, BCS, 23090
+52 55 45 95 06 51 (GST -7h)